Getting started
Frequently Asked Questions
Find answers to common questions about Nutshell
This FAQ page is currently under development and may contain incomplete or inaccurate information. We are actively working on improving it. For the most up-to-date and accurate information, please contact our support team.
Installation & Setup
How do I install Nutshell?
How do I install Nutshell?
For detailed installation instructions, please refer to our Installation guide. The guide will walk you through downloading, installing, and setting up Nutshell on your device.
What are the system requirements?
What are the system requirements?
Nutshell has different system requirements depending on features:
- For transcription: Any MacBook with Apple Silicon chip, macOS v13+
- For AI Assistant features: Minimum 16GB RAM, Apple Silicon chip, macOS v13+
How do I select my own Microphone?
How do I select my own Microphone?
When you start a transcription, Nutshell automatically selects your system’s default microphone. To use a different microphone, follow the instructions here
How do I uninstall Nutshell?
How do I uninstall Nutshell?
For detailed uninstallation instructions, please follow our Uninstall Guide. The guide includes important steps for completely removing all components of Nutshell from your system.
Features & Usage
How does real-time transcription work?
How does real-time transcription work?
Nutshell captures audio from your system and transcribes it in real-time using on-device AI technology.
What can I ask the AI chatbot?
What can I ask the AI chatbot?
Some of the things that the AI chatbot can help you with include:
- Summarizing meeting content
- Extracting action items
- Finding specific information from past discussions
- Generating meeting minutes Simply type your question or use ”/” to access preset prompts.
Does Nutshell work offline?
Does Nutshell work offline?
Yes! All processing happens locally on your device, so Nutshell works perfectly without an internet connection. You can transcribe meetings and interact with the AI chatbot completely offline.
Security & Privacy
How secure is my data with Nutshell?
How secure is my data with Nutshell?
Nutshell processes everything locally on your device. No audio, transcriptions, or chat data ever leaves your computer. This ensures maximum privacy and security for your sensitive information.
Is Nutshell suitable for enterprise use?
Is Nutshell suitable for enterprise use?
Yes! Nutshell is ideal for organizations with strict security requirements since all data stays on your device. There’s no cloud storage or external server communication involved.
What are the legal considerations for recording meetings?
What are the legal considerations for recording meetings?
Users are responsible for complying with local laws regarding recording conversations. Always inform all participants when recording or transcribing meetings and obtain necessary consent. Nutshell provides reminder notifications when starting transcription.
Licensing
How does licensing work?
How does licensing work?
Nutshell offers flexible licensing options for individual users and organizations. Each license is tied to a specific device or user account.
Can I transfer my license to another device?
Can I transfer my license to another device?
Yes, you can transfer your license to a new device. Please refer to our License Transfer Guide for detailed instructions.
Do you offer team/enterprise licensing?
Do you offer team/enterprise licensing?
Yes, we offer bulk licensing keys for teams and enterprises. Contact support@withnutshell.com to begin the process.
Troubleshooting
What if transcription is not working?
What if transcription is not working?
First, check that:
- Your microphone permissions are enabled
- The correct audio input is selected
- You have sufficient system resources available If issues persist, try restarting the application.
How can I improve transcription accuracy?
How can I improve transcription accuracy?
To get the best results:
- Use a good quality microphone
- Ensure clear audio input
- Minimize background noise
- Speak clearly and at a moderate pace
Contact Support
Our support team is here to help with any questions or issues you may encounter while using Nutshell. support@withnutshell.com