Subscription
Transfer License Key
Learn how to transfer your Nutshell license to a new device
Understanding License Keys
License keys are device-specific to ensure security and prevent unauthorized sharing. Each key can only be active on one device at a time.
Transfer Process
Prepare Information
Before contacting support, gather the following details:
- Your license key
- The email address you used to purchase the license initially (If ordered through an enterprise account, please provide the company name)
- Reason for transfer
Contact Support
Send an email to support@withnutshell.com with your transfer request.
Verification
Our support team will verify your request and ownership of the license.
License Reset
Once approved, we’ll reset your license key, freeing it for use on your new device.
Activation
You can now activate Nutshell on your new device using the same license key.
Common Transfer Scenarios
New Device
Getting a new computer or had to replace your current machine
Hardware Failure
Unexpected device failure or system corruption
OS Reinstall
Clean installation of your operating system
Work Device Change
Company-issued device replacement
To maintain security and prevent abuse, license transfers are manually reviewed by our support team. Most requests are processed within 24 hours.
Before transferring your license, please ensure you’ve backed up any important meeting transcripts and data from your current installation of Nutshell.
Frequently Asked Questions
How often can I transfer my license?
How often can I transfer my license?
While there’s no strict limit, we monitor transfer frequency to prevent abuse. Typical scenarios like getting a new computer or replacing faulty hardware are always accommodated.
Will I lose my data when transferring?
Will I lose my data when transferring?
License transfers don’t affect your data, but you should always backup your transcripts and settings before deactivating Nutshell on your current device.
Can I use my license on multiple devices simultaneously?
Can I use my license on multiple devices simultaneously?
No, each license key can only be active on one device at a time. This helps us maintain fair usage and prevent unauthorized sharing.
Need Help?
Contact Support
Our support team is ready to assist you with your license transfer request or answer any questions you might have about the process.