> ## Documentation Index
> Fetch the complete documentation index at: https://help.withnutshell.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer License Key

> Learn how to transfer your Tails license to a new device

## Understanding License Keys

<Info>
  License keys are device-specific to ensure security and prevent unauthorized sharing. Each key can only be active on one device at a time.
</Info>

## Transfer Process

<Steps>
  <Step title="Prepare Information" icon="clipboard-list">
    Before contacting support, gather the following details:

    * Your license key
    * The email address you used to purchase the license initially (If ordered through an enterprise account, please provide the company name)
    * Reason for transfer
  </Step>

  <Step title="Contact Support" icon="envelope">
    Send an email to [support@withnutshell.com](mailto:support@withnutshell.com) with your transfer request.
  </Step>

  <Step title="Verification" icon="shield-check">
    Our support team will verify your request and ownership of the license.
  </Step>

  <Step title="License Reset" icon="arrows-rotate">
    Once approved, we'll reset your license key, freeing it for use on your new device.
  </Step>

  <Step title="Activation" icon="circle-check">
    You can now activate Tails on your new device using the same license key.
  </Step>
</Steps>

## Common Transfer Scenarios

<CardGroup cols={2}>
  <Card title="New Device" icon="laptop">
    Getting a new computer or had to replace your current machine
  </Card>

  <Card title="Hardware Failure" icon="triangle-exclamation">
    Unexpected device failure or system corruption
  </Card>

  <Card title="OS Reinstall" icon="window">
    Clean installation of your operating system
  </Card>

  <Card title="Work Device Change" icon="building">
    Company-issued device replacement
  </Card>
</CardGroup>

<Note>
  To maintain security and prevent abuse, license transfers are manually reviewed by our support team. Most requests are processed within 24 hours.
</Note>

<Warning>
  Before transferring your license, please ensure you've backed up any important meeting transcripts and data from your current installation of Tails.
</Warning>

## Frequently Asked Questions

<Accordion title="How often can I transfer my license?">
  While there's no strict limit, we monitor transfer frequency to prevent abuse. Typical scenarios like getting a new computer or replacing faulty hardware are always accommodated.
</Accordion>

<Accordion title="Will I lose my data when transferring?">
  License transfers don't affect your data, but you should always backup your transcripts and settings before deactivating Tails on your current device.
</Accordion>

<Accordion title="Can I use my license on multiple devices simultaneously?">
  No, each license key can only be active on one device at a time. This helps us maintain fair usage and prevent unauthorized sharing.
</Accordion>

## Need Help?

<Card title="Contact Support" icon="headset" href="mailto:support@withnutshell.com">
  Our support team is ready to assist you with your license transfer request or answer any questions you might have about the process.
</Card>