> ## Documentation Index
> Fetch the complete documentation index at: https://help.withnutshell.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Find answers to common questions about Tails

<Danger>
  This FAQ page is currently under development and may contain incomplete or inaccurate information. We are actively working on improving it. For the most up-to-date and accurate information, please contact our support team.
</Danger>

## Installation & Setup

<AccordionGroup>
  <Accordion icon="download" title="How do I install Tails?">
    For detailed installation instructions, please refer to our [Installation guide](https://help.withnutshell.com/getting-started/download-and-install). The guide will walk you through downloading, installing, and setting up Tails on your device.
  </Accordion>

  <Accordion icon="gear" title="What are the system requirements?">
    Tails has different system requirements depending on features:

    * For transcription: Any MacBook with Apple Silicon chip, macOS v13+
    * For AI Assistant features: Minimum 16GB RAM, Apple Silicon chip, macOS v13+
  </Accordion>

  <Accordion icon="microphone" title="How do I select my own Microphone?">
    When you start a transcription, Tails automatically selects your system's default microphone. To use a different microphone, follow the instructions [here](https://help.withnutshell.com/getting-started/audio-setup/microphone-selection)
  </Accordion>

  <Accordion icon="trash" title="How do I uninstall Tails?">
    For detailed uninstallation instructions, please follow our [Uninstall Guide](https://help.withnutshell.com/uninstall/uninstall-overview). The guide includes important steps for completely removing all components of Tails from your system.
  </Accordion>
</AccordionGroup>

## Features & Usage

<AccordionGroup>
  <Accordion icon="microphone" title="How does real-time transcription work?">
    Tails captures audio from your system and transcribes it in real-time using on-device AI technology.
  </Accordion>

  <Accordion icon="robot" title="What can I ask the AI chatbot?">
    Some of the things that the AI chatbot can help you with include:

    * Summarizing meeting content
    * Extracting action items
    * Finding specific information from past discussions
    * Generating meeting minutes
      Simply type your question or use "/" to access preset prompts.
  </Accordion>

  <Accordion icon="wifi-slash" title="Does Tails work offline?">
    Yes! All processing happens locally on your device, so Tails works perfectly without an internet connection. You can transcribe meetings and interact with the AI chatbot completely offline.
  </Accordion>
</AccordionGroup>

## Security & Privacy

<AccordionGroup>
  <Accordion icon="shield" title="How secure is my data with Tails?">
    Tails processes everything locally on your device. No audio, transcriptions, or chat data ever leaves your computer. This ensures maximum privacy and security for your sensitive information.
  </Accordion>

  <Accordion icon="building" title="Is Tails suitable for enterprise use?">
    Yes! Tails is ideal for organizations with strict security requirements since all data stays on your device. There's no cloud storage or external server communication involved.
  </Accordion>

  <Accordion icon="scale-balanced" title="What are the legal considerations for recording meetings?">
    Users are responsible for complying with local laws regarding recording conversations. Always inform all participants when recording or transcribing meetings and obtain necessary consent. Tails provides reminder notifications when starting transcription.
  </Accordion>
</AccordionGroup>

## Licensing

<AccordionGroup>
  <Accordion icon="key" title="How does licensing work?">
    Tails offers flexible licensing options for individual users and organizations. Each license is tied to a specific device or user account.
  </Accordion>

  <Accordion icon="arrows-rotate" title="Can I transfer my license to another device?">
    Yes, you can transfer your license to a new device. Please refer to our [License Transfer Guide](/license/transfer-license-key) for detailed instructions.
  </Accordion>

  <Accordion icon="users" title="Do you offer team/enterprise licensing?">
    Yes, we offer bulk licensing keys for teams and enterprises. Contact [support@withnutshell.com](mailto:support@withnutshell.com) to begin the process.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion icon="microphone-slash" title="What if transcription is not working?">
    First, check that:

    * Your microphone permissions are enabled
    * The correct audio input is selected
    * You have sufficient system resources available
      If issues persist, try restarting the application.
  </Accordion>

  <Accordion icon="memory" title="How can I improve transcription accuracy?">
    To get the best results:

    * Use a good quality microphone
    * Ensure clear audio input
    * Minimize background noise
    * Speak clearly and at a moderate pace
  </Accordion>
</AccordionGroup>

###

<Card title="Contact Support" icon="headset" href="mailto:support@withnutshell.com">
  Our support team is here to help with any questions or issues you may encounter while using Tails. [support@withnutshell.com](mailto:support@withnutshell.com)
</Card>